p0k0's Privacy Policy

p0k0 is an online entertainment gaming and betting platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to protecting their personal information.

This privacy policy ("Policy") explains how p0k0 collects, stores, processes, and discloses your personal information — when you use our services through our website, mobile application, or any other digital channel.

Our privacy policy has been developed in accordance with international data protection standards. Registering with or using p0k0's services means you are giving your consent to the terms of this policy.

p0k0 may collect the following types of information from you:

2.1 Information You Provide Directly

When you register, create an account, or use our services, the information you voluntarily provide:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and nationality
• National ID or passport number (for identity verification)
• Payment details such as bKash/Nagad number or bank account details

2.2 Automatically Collected Information

When you use the p0k0 platform, we automatically collect certain technical information:

• IP address and device type
• Browser type and operating system
• Login and activity time and date
• Cookie and session data
• Gaming activity and transaction history on the platform

2.3 Information Received from Third Parties

In certain cases, we may also receive information from trusted third parties for the purpose of identity verification or fraud prevention. The appropriate legal basis is ensured in such cases.

p0k0 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Age Verification: To confirm that you are at least 21 years of age.
• Transaction Processing: To complete all financial activities including deposits and withdrawals.
• Customer Support: For 24/7 Bengali live chat support and issue resolution.
• Security and Fraud Prevention: To detect and stop suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Platform Improvement: To improve service quality and enhance the user experience.
• Responsible Gaming: To monitor signs of addiction and provide necessary support.
• Communication: To send important updates, promotional offers, and service-related information (subject to your consent).

We never use your information for unnecessary purposes, and we will notify you before using it for anything beyond the purposes listed above.

The security of your personal information is our top priority. p0k0 applies industry-standard security measures:

4.1 Encryption Technology

Our platform uses SSL/TLS encryption technology, which keeps all information transmitted between you and our servers secure. Financial transaction data is encrypted separately.

4.2 Retention Period

We retain your information only for as long as necessary or as legally required. Even after account closure, certain information may be retained due to specific legal obligations.

4.3 Access Control

Your information can only be accessed by authorized personnel who are bound by strict confidentiality obligations. We conduct regular security audits and staff training.

p0k0 does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who perform specific functions on our behalf, such as payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may disclose information when required to comply with court orders, lawful requests from investigative agencies, or applicable laws.

5.3 Business Transfers

User information may be transferred in the event of a company merger, acquisition, or asset sale. We will give you advance notice in such an event.

5.4 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred to another country, we ensure that equivalent protection standards are applied.

p0k0 uses cookies and similar tracking technologies to improve your platform experience.

6.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, ensuring security, and processing payments.

6.2 Functionality Cookies

These cookies remember your preferences and settings — such as language preference and site theme — so you do not have to reconfigure them each time you log in.

6.3 Analytics Cookies

These cookies are used to understand how users interact with our platform and to improve service quality. The data collected is completely anonymous.

You can manage cookies from your browser settings. However, disabling cookies may limit some features of the platform.

You have the following important rights regarding your personal information:

• Access: You can request a copy of all your personal information we hold.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Object: You can object to the processing of your information for specific purposes.
• Data Portability: You can receive your information in a structured format and use it elsewhere.
• Withdrawal of Consent: You can withdraw your consent to data processing at any time.
• Opt Out of Marketing: You can request to stop receiving promotional emails or messages.

To exercise these rights, contact our support team. We will respond to your request within 30 days.

p0k0 is a platform operated exclusively for adults. We strictly ensure that our services are only for individuals aged 21 or above.

We do not knowingly collect personal information from anyone under the age of 21. If we learn that a minor has registered, we will immediately close that account and delete the associated information.

Parents are requested to monitor their minor children's internet use and prevent them from accessing our platform. For more details, please visit our Responsible Gaming page.

p0k0 handles transactions through bKash, Nagad, Rocket, and bank transfers. We have taken special measures to protect financial information:

• All financial transactions are secured with high-grade encryption.
• Full payment card numbers or PINs are never stored on our servers.
• A two-step security process is followed for transaction verification.
• A system is in place to automatically detect and block suspicious transactions.

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Withdrawal processing typically takes between 15 minutes and 2 hours.

p0k0 reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will:

• Post a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes are made will be considered as your consent to the new policy. We therefore recommend reviewing this page regularly.

Our platform may occasionally contain references to other websites. p0k0 is not responsible for the privacy policies and practices of those external sites. We recommend that you read the privacy policy of any external site before using it.

This privacy policy is governed in accordance with international data protection standards. By using our platform, you acknowledge that any disputes relating to data processing will be resolved in the manner set out in this policy.

Applicable provisions of Bangladesh's Digital Security Act and the Information and Communication Technology Act will apply to this policy.