❓ Frequently Asked Questions
p0k0's answers to all your questions in one place
From opening an account to bKash deposits, claiming bonuses, cricket betting and security — find simple answers to all your questions about p0k0 in one place.
Whether you are new to p0k0 or a returning player — whenever you have a doubt about anything, this FAQ page is your first destination. Below we have provided detailed answers to the most frequently asked questions about account creation, payment methods, bonus terms, gameplay and responsible gaming. If you cannot find the answer you need, contact our 24/7 live chat support.
All Questions and Answers
Account and Registration
To register at p0k0, you need an active mobile number and a valid email address. You can create an account in a few minutes by filling in your name, date of birth and preferred password in the registration form. Please note that only those aged 21 or above are eligible to register.
No. According to p0k0's policy, each person may only operate one account. Creating multiple accounts using the same mobile number, device or payment account is strictly prohibited. Doing so may result in all accounts being closed and any deposited funds being forfeited.
Use the "Forgot your password?" option on the login page. A verification code will be sent once you provide your registered email or mobile number. After confirming your identity with the code, you will be able to set a new password. If you have any trouble, contact our 24/7 live chat support.
Yes, account verification is required before you can make a withdrawal. You need to submit a photo of your national ID card or passport along with a recent selfie. Once verification is complete, a confirmation message will be sent to your email. This is to ensure the security of your account.
Deposits and Withdrawals
Deposits made via bKash usually reflect in your balance within a few minutes. After completing the transaction, enter the payment reference number on the p0k0 dashboard. If there is any delay, contact our 24/7 live chat with a screenshot.
The minimum deposit amount is ৳300 (the same across all payment methods). The minimum withdrawal amount is ৳800. This limit applies to all methods including bKash, Nagad, Rocket and bank transfer.
Yes. You can withdraw to both Nagad and Rocket from p0k0. After a withdrawal request is approved, the funds typically arrive in your mobile wallet within 15 minutes to 2 hours.
p0k0 does not charge any transaction fees. However, bKash, Nagad or Rocket may apply their own service charges according to the policies of the respective payment provider. Bank fees may also apply for bank transfers.
If your account is verified, withdrawals are generally processed within 15 minutes to 2 hours. Bank transfers may take a little longer. This timeframe is maintained even at night and on weekends.
Games and Rules
To bet on BPL matches, go to the cricket section on p0k0. Select a match, choose your bet type (match winner, top batter, total runs, etc.) and set your stake amount. Bets can be changed up until the match starts.
p0k0 is fully mobile-friendly. All games can be played directly in your browser (Chrome, Firefox, Safari) — no separate app download is needed. It works smoothly on both Android and iOS devices and offers the same features as the desktop version.
RTP is the long-term average return percentage of a game — it indicates how much money the game can theoretically return on average for every ৳100 wagered. It is not a guarantee; each round is independently determined by a Random Number Generator (RNG).
Yes. p0k0's live casino section features games from top providers such as Evolution Gaming and Ezugi, where real trained dealers deal cards via live streaming. You can enjoy live roulette, baccarat and Teen Patti with support in Bengali.
No. All games used on p0k0 are from reputable providers — such as PG Soft, Pragmatic Play, JILI and Spribe — who use RNG (Random Number Generator) technology verified by independent auditors. Fair play is our core commitment.
Bonuses and Promotions
When you open a new account at p0k0, you will receive a 100% match bonus on your first deposit — up to ৳15,000. This means if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. The bonus must be activated from the welcome offer page.
The wagering requirement for the welcome bonus is 20x. This means you need to wager the bonus amount 20 times before you can withdraw. For example, if you receive a ৳1,000 bonus, you will need to place ৳20,000 in bets. Each promotion's specific terms are stated separately.
p0k0's VIP program has 5 levels: Bronze, Silver, Gold, Platinum and Diamond. By playing regularly and staying active on the platform, you can automatically advance to higher levels. At the Diamond level, you can receive up to 0.8% cashback weekly.
Weekly cashback is available based on your VIP level: 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% at Diamond. At the end of each week, cashback is automatically added to your account based on your net losses.
No, the welcome bonus applies only once per account. However, p0k0 regularly offers reload bonuses, festive offers (for occasions such as Eid, Puja, etc.) and tournament promotions. Check the promotions section regularly to stay updated on the latest offers.
Security and Responsible Gaming
Yes. p0k0 uses SSL (Secure Socket Layer) encryption technology, which keeps all your personal and financial information secure. We never sell your information to third parties. Please read our privacy policy for more details.
Only those aged 21 or above may open an account and play at p0k0. Your date of birth is verified during registration and you may be required to submit proof of age during account verification. Allowing underage individuals to play is strictly prohibited.
Self-Exclusion is a protection tool that allows you to temporarily or permanently close your account for a set period of time. This option is available in your account settings, or you can request it via live chat or email.
p0k0 believes in responsible gaming. If you are experiencing gaming addiction or financial difficulties, please contact our support team — we will help you set self-limits, a cooling-off period or self-exclusion. You can find more information on the responsible gaming page.
Our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat. You can also reach us by email: [email protected]. Live chat offers the fastest response.
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